Current cancellation policy
CONTENTS:
I. Cancellation Policy
II. travel cancellation insurance
III. covid-19
I. Cancellation Policy
Cancellation policy winter season
- 8 weeks before arrival 20 %,
- 2 weeks before arrival 40 %,
- 1 week before arrival 80 %
- in case of cancellation at short notice, no-show or early departure 100% of the booking value will be charged.
Cancellation Policy Summer Season
- 4 weeks before arrival 20 %,
- 2 weeks before arrival 40 %,
- 1 week before arrival 80 %
- in case of cancellation at short notice, no-show or early departure 100% of the booking value will be charged.
We are keeping a close eye on the development of the Corona situation and assure you that we will react immediately if necessary.
II. travel cancellation insurance
To be on the safe side, we recommend our guests to take out our travel cancellation insurance
HOTEL CANCELLATION PLUS. The HotelStornoPlus travel cancellation insurance provides cover in the following cases - cancellation cover also in the event of COVID-19 illness.
- because you're experiencing COVID-19 symptoms.
- because you have an elevated temperature, even if a subsequent test result is negative.
- because you tested positive for COVID-19 without showing symptoms.
- because a close relative (*) or a person living in the same household is ill with COVID-19 and your urgent presence is required.
- because a close relative (*) in the same household becomes ill with COVID-19 and you must therefore go into quarantine.
(*) Relatives are deemed to be the spouse (or registered partner or partner living in the same household), children (stepchildren, children-in-law, grandchildren, foster children), parents (stepchildren, parents-in-law, grandparents, foster parents), siblings and brother-in-law/sister-in-law of the insured person - in the case of a registered partner or partner living in the same household, additionally their children, parents and siblings.
All current guidelines are available at the following link:
https://www.europaeische.at/service/reisemagazin/artikel/information-zum-neuartigen-coronavirus-covid-19-und-zur-stornoversicherung/
III. covid-19
We are of course keeping an eye on the Covid 19 situation and should anything change again, we will also adjust our cancellation conditions accordingly.
None of our guests need have any concerns here - we always try to find a solution.
CURRENTLY VALID CORONA RULES
Currently, NO special measures are required until further notice. No proof is required for entry into Austria either. We continue to appeal to our guests to take responsibility for each other and to deal with the issue responsibly.
