Declaration on accessibility
Accessibility
We are committed to ensuring that our website complies with the Accessibility Act as amended to implement the European Directive (EU) DIRECTIVE 2019/882 on the accessibility of products and services.
This declaration on accessibility applies to sonnblick-pitztal.net.
General description of the services
Our website offers a wide range of functions and services to make your stay and planning as pleasant as possible.
Our services include
- Booking of rooms and additional services via online booking tool
- Enquiry about rooms, package deals or vouchers using the enquiry form on the website
- Provision of information on hotel services, facilities, leisure activities and current events
- Customer service and personalised advice via contact forms or specified communication channels
Explanations on the implementation of the service
The various services are provided via a booking tool integrated on our website.
The following steps are necessary for this:
- Selection of the desired room and period
- Enter your personal data and any special requests
- Selection of the payment option
- Confirmation of the booking
- Receipt of the booking confirmation by e-mail or, on request, in another accessible version
Alternatively, bookings, purchases or enquiries can also be made by telephone or in writing. Further legal information can be found in our Imprint.
Information about the provider
Hotel SONNBLICK ****
Wilfried RAINER
registered company
Plangeross 45
A-6481 St. Leonhard in the Pitztal valley
Tyrol | Austria
Tel.: +43 (0) 5413 - 86204
Fax: +43 (0) 5413 - 86204 - 61
Email: hotel@sonnblick-pitztal.at
Requirements, status of compatibility and implementation
The website partially fulfils the requirements of the Accessibility Act (BaFG). The following standards and guidelines, among others, were taken into account:
- Harmonised European Standard EN 301 549, Version 3.2.1
- Web Content Accessibility Guidelines (WCAG), Version 2.2, Levels A and AA
We are constantly implementing measures to further improve the accessibility and user experience of our website. These include, among other things:
- A menu with operating aids (widget) has been integrated, which enables additional accessibility settings.
- Any future development of the website (e.g. new content, functions) will take accessibility into account from the outset.
Non-accessible content
We are aware that some content on our website is currently not fully accessible. Here we explain the reasons for this and how we are continuously improving accessibility:
Content that we actively customise
We regularly check our content for accessibility and are constantly working to improve it. Our aim is to fulfil all requirements as far as possible and to implement adaptations quickly in order to provide you with an accessible user experience.
Content with disproportionate effort
- Older video and audio content (before 28 June 2025): The subsequent adaptation of these older media would mean a disproportionately high organisational and financial effort.
- Booking process (third-party widget): Some interactive elements in the booking process are not yet fully accessible due to an external widget over which we have no direct influence. Immediate replacement would also be a disproportionate burden here.
If you have any difficulties with your booking, please contact us at any time! Our staff will be happy to help you and take care of the booking for you on request.
Content outside the legal requirements
- Older documents and content (before 28 June 2025): Some older documents and content published before 28 June 2025 are exempt from adaptation under the Accessibility Act. A comprehensive change to this content is not currently planned.
- Content from third-party providers: We cannot make any statements on accessibility for content that originates from external providers and is neither developed nor financed or controlled by us. These are also excluded from the Accessibility Act.
Operating aids for optimised use
We want you to be able to use our website optimally. Therefore we offer you Operating aids with which you can customise the display and operation of the site to your individual requirements. You can find these functions conveniently in the on the right-hand side of your browser window. To achieve the best possible adjustment, you can also Use several functions simultaneously. This allows you to combine the settings as required and create an even better user experience.
The following functions are available in the operating aids menu:
- Greyscale: Displays the website in black and white to make it easier to concentrate on the content.
- High contrast: Increases the colour contrasts to improve readability.
- Enlarge font: Increases the font size to make it easier to read.
Feedback and contact
This declaration was issued on 24 July 2025 written. The assessment of the website's compatibility with the BaFG was carried out in the form of a self-test in accordance with WCAG 2.2. We are constantly working to make our website even more accessible. If you encounter any barriers that prevent you from using it, please let us know:
Email: hotel@sonnblick-pitztal.at
Please describe the problem as precisely as possible and name the affected page (link). We will be happy to look into your request and get back to you as soon as possible.
Enforcement proceedings
If you are not satisfied with the response from the contact options listed above, you can submit a complaint to the competent complaints office. The competent market surveillance authority is the Federal Office for Social Affairs and Disability (Social Ministry Service).
If your complaint is justified, the competent authority will propose appropriate measures to remedy the deficiencies identified.
The contact options will be added to this statement as soon as the responsible office is established and the contacts are available.
