FAQ
Frequently asked questions
We are happy to answer frequently asked questions about your stay at Hotel Sonnblick.
The rooms are available from 14:00 on the day of arrival.
On the day of departure, we ask you to vacate the room by 10.00 am. If you need the room for longer, please let us know. Depending on availability, late check-out is possible until 16:00 hrs for an extra charge of € 25.00.
To make the reservation binding, we ask for a deposit of 20 % of the total amount.
- Cancellation is possible free of charge up to 4 weeks (28 days) before arrival.
- 4 - 1 week (27-7 days) before arrival 70 % of the total amount will be charged.
- In the last week (6-1 day/s) before arrival 90 % of the total amount will be charged.
- In the event of cancellation at short notice, no-show or early departure, 100% of the booking value will be charged.
You are welcome to pay the invoice amount by EC card, VISA, Mastercard, in cash or by advance bank transfer.
Your four-legged friends are welcome with advance notice.
We ask for your understanding that not all room categories are available for a holiday with a dog. We would also like to point out to our guests that dogs are not allowed in the dining room or in the wellness area.
The price per dog is € 15,00 per day (without food).
We reserve the right to charge for any final cleaning that may be required. Damage caused by the dog will also be charged.
Our kitchen team is happy to accommodate allergies and intolerances as well as special diets. For the preparation of vegan dishes we charge a surcharge of € 10.00 per person and day.
We kindly ask you to let us know BEFORE your arrival!
Free Wi-Fi is available throughout the hotel.
Lake Rifflsee is just 2 km and the Pitzal Glacier 3.3 km from the hotel.
The Hochzeiger ski and hiking area in Jerzens is 27 km from the hotel.
With a valid ski pass, the ski bus takes you to the ski areas free of charge in winter. In summer, the bus is also free of charge with the Pitztal Summer Card.
To make your stay with us as pleasant as possible, there is also the possibility of borrowing items from us. You will find a backpack for a hike or other activities in every room, which you can use during your stay. Should the weather be rainy, we are happy to provide you with umbrellas. Hiking sticks are also available to borrow.
Directly in front of the hotel you will find numerous possibilities to park your car for free during your stay.
Yes, we have two charging stations for electric cars.
We deliberately do without fridges and minibars in our guest rooms. This has to do with the fact that we save unnecessary electricity and energy costs. As we are located at 1616 metres above sea level, our balconies serve as a "natural" fridge.
However, if you need a cooling facility, we of course have one on the ground floor.
Unfortunately, our hotel is not 100% barrier-free. We have a number of barrier-free rooms with bathrooms. Our restaurant and terrace are accessible via an outdoor path. Unfortunately, our indoor lift is not barrier-free (2 steps).
We would like to point out that all our rooms and suites are non-smoking rooms and that the entire dining area is non-smoking. You are welcome to smoke on the balcony of your room or on the hotel terrace.
